Privacy Policy
Last updated: March 2026
24/7 Electrical Ltd ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or services.
1. Information We Collect
Information You Provide
- Contact details: Name, email address, phone number, and postal address when you request a quote, book a service, or contact us.
- Service details: Information about your property and electrical requirements.
- Communication records: Records of correspondence between you and our team.
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring URLs.
- Technical data: Browser type, device type, IP address, operating system.
- Cookies: We use essential cookies for website functionality and analytics cookies to understand usage patterns.
2. How We Use Your Information
- To provide electrical services you have requested
- To respond to your enquiries and quote requests
- To schedule and manage appointments
- To send service confirmations and follow-up communications
- To improve our website and services
- To comply with legal obligations
3. Legal Basis for Processing
We process your data on the following legal bases:
- Contractual necessity: To perform services you have requested.
- Legitimate interests: To improve our services and respond to enquiries.
- Consent: Where you have opted in to marketing communications.
- Legal obligation: To comply with regulations including electrical certification requirements.
4. Data Sharing
We do not sell your personal data. We may share data with:
- NICEIC and relevant regulatory bodies (for certification purposes)
- Our IT service providers (under strict data processing agreements)
- Legal authorities when required by law
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Electrical certification records are retained for a minimum of 10 years as required by regulations.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
8. Contact
For any privacy-related enquiries, contact us at:
24/7 Electrical Ltd
51 High Street, Edenbridge, Kent
Email: info@24-7electrician.co.uk
Phone: 0203 576 6961
9. Changes
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.